1. Introduction:
The general terms and conditions define the rights and obligations of the client and the service provider, Laboratorijski sistemi d.o.o. The service provider reserves the right to modify the general terms and conditions. These terms and conditions come into effect on: 01.03.2018.

2. Basic Information of the Inspection Body:
Type: Type C Inspection Body
Inspection Body Number: K-050
Name: LABORATORIJSKI SISTEMI D.O.O.
Head Office: Prečna ulica 9b, 2000 Maribor
Activity Location: Plinarniška ulica 9, 2000 Maribor
Company Registration Number: 2240254000
Tax Number: SI10729879
Phone: +386 2 2522844
Email: info@laboratorijski-sistemi.si

3. Working Hours:
Monday to Friday from 7:00 to 15:00, excluding holidays.

4. Scope and Areas of Work:
The company is registered for technical testing and analysis activities. Areas of work include:

• Regular and extraordinary verification of diaphragm gas meters with a measuring range from 15 l/h to 40 m³/h,
• Regular and extraordinary verification of ultrasonic gas meters with a measuring range from 40 l/h to 10 m³/h on ELSTER QF40 and QF40-1S equipment,
• Verification of gas volume correctors,
• Inspection of gas pipeline installations.

5. Competence:

The competence of the inspection body is demonstrated by:

• Accreditation Certificate K-050,
• Appendix to Accreditation Certificate K-050.

6. Service Ordering:
a. Diaphragm Gas Meters and Gas Volume Correctors:
Based on the Rules on the Verification Procedure for Measuring Instruments (Official Gazette of the RS, No. 82/2008), the client submits a completed REQUEST FOR INSTRUMENT VERIFICATION, accompanied by the LIST OF INSTRUMENTS FOR VERIFICATION REQUEST.
b. Gas Pipeline Installations:
Service ordering for pipeline inspections is done based on a prior inquiry sent to info@laboratorijski-sistemi.si.

7. Collection and Delivery of Gas Meters and Correctors:
Collection is conducted on working days, Monday to Friday, from 7:00 to 15:00 at Plinarniška ulica 9 in Maribor.

8. Service Offer and Prices:
The offer is prepared by the company based on the client’s inquiry, serving as the basis for a service agreement. The price is determined in accordance with the provider’s current price list.

9. General Provisions

9.1 Provision of Information Regarding Gas Meters and Volume Correctors Inspection
The inspection body provides information regarding inspection items only to the Ministry of Economic Development and Technology/Office of Metrology without notifying the client. For any other information requested by state authorities or any individual or legal entity, the client is notified in advance.

9.2 Complaints and Appeals
Appeal Process:
An appeal regarding measurement results must be submitted in writing via mail or at the company’s head office. Each appeal is first reviewed by the laboratory/technical manager, who, in cooperation with the responsible person of the inspection body, examines the validity of the appeal. The inspection body conducts an extraordinary inspection. The results are compared with the previous ones that prompted the appeal. The client is notified in writing of the results within 8 days. In case of a rejection and further appeal, the issue is handled at a higher level by the company director. The decision, communicated to the appellant, is made or reviewed by an individual who was not involved in the initial inspection activities. The client is informed of the second-level decision within 14 days. A negative response allows the client to appeal to the third level—arbitration. This is possible if the gas meter is available for review in an arbitration or reference laboratory. The reference laboratory must be mutually agreed upon in writing at the time of contract signing or order receipt. If the gas meter is no longer available, an agreement can be made with the client for the review of calibration/verification records by experts from the designated reference laboratory.

Complaint Process:
A complaint must be submitted in writing via mail or at the company’s head office. The complaint is initially handled by the laboratory/technical manager, who oversees the complaint process. Based on the nature of the complaint, its validity is assessed. The client receives a written response within 8 days. If the client disagrees with the findings, they are notified of a meeting date to reach an agreement. The laboratory/technical manager records the meeting minutes. If an agreement cannot be reached, any further disputes are subject to the jurisdiction of the court in Maribor.

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